Terms and Conditions

Ordering and Payment

We take payment at the time of order, not necessarily the time of despatch. This is to ensure your information is handled safely. Payments are processed securely and no card details are stored on our server. No order is accepted by The Lavender’s Green until it has been checked and approved. If there is a problem we will email you within three working days.

Tax

The purchaser may incur additional import duties and custom charges levied by local customs against orders dispatched to addresses outside The United Kingdom. These are levied at the port of ingress on a consignment-by-consignment basis and we cannot predict if they will be charged or influence if and how they may be levied.

Delivery

We will endeavour to deliver goods promptly but accept no liability for delay for any cause.

Returns, Exchanges and Cancellations

We want you to be absolutely delighted with all your Lavender’s Green purchases. If for any reason you are not completely satisfied, we offer no hassle refunds and exchanges.

Refunds

Simply email us within 14 days of receipt, if you wish to cancel. We will then reimburse the full value of the returned goods. The cost of returning goods to us for refund is the responsibility of the purchaser. This is conditional on the return of goods in their original packaging and in good condition. We do not accept responsibility for return postage costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except at our discretion.

Exchanges

Simply return your purchases to us within 14 days of receipt. We will then despatch replacement goods straight away. A re-delivery charge (at our standard rates) will apply.

Cancellations

You can cancel an order by emailing nicky@lavendersgreen.co.uk quoting your Lavender’s Green order number. If you have already been sent an email confirming dispatch, please simply return your purchases to us by following our refund instructions.

Statutory Rights

These Terms and Conditions of sale do not affect your statutory rights. Law

Any dispute to be governed by Scottish Law. .